Service and Support

FAQs

  • 8:00 a.m. – 4:30 p.m. CST/CDT Monday – Friday
  • For any product, please contact our support team. They will be able to assist you with information that may no longer be found on our web site.
  • Yes, all repairs can be quoted and approved before any work is performed.
  • Depending on the work required and availability of replacement parts your repair time may vary. In order to get a firm date contact customer service at 1-800-835-0156.
  • All products are repaired at our Chanute facility, unless otherwise specified.
  • 1010 West Chestnut Chanute, KS 66720
  • Contact your Regional Sales Manager for specifics.
  • Yes, Kustom Signals can arrange on site or virtual training to ensure your officers are prepared and confident in using our equipment properly. Your Regional Sales Manager or Account Manager will be able to discuss this with you.
  • Please complete this form: Return and Repairs
  • Prior to filling out an RMA, please contact technical support for product troubleshooting at (800) 835-0156: Option 1; Option 4.
  • Kustom Signals does provide onsite support and training. If it was not part of your initial purchase, or quotation, please contact your sales representative to arrange a quotation and discuss your needs.
  • Inquire at the following address: sales@kustomsignals.com. We will ensure that your information will be shared with the appropriate sales manager.
  • Inquire at the following address: fs@kustomsignals.com. We will ensure that your information will be reviewed and you will be contacted.
  • No, not at this time. Kustom Signals only sells products directly to Law Enforcement agencies or through authorized distributors. Some replacement parts are found on our web site. Beware of any other product for sale online as it will not be warranted for use.
  • Pull the removable media and manually ingest it using the dock that is usually found near your workstation.
  • Contact KSI Technical Support for help restoring the system firmware.

Video evidence storage can be held locally (on premises) or in the cloud.

  • The battery life of the Vantage will vary based on age, configuration and usage.
  • A new Vantage will maintain life in Power Save mode for up to 96 hours. A standard Vantage will record about 8 hours continuously.
  • The Eyewitness HD will support two HD cameras and one SD camera.
  • Our solutions have been customized for agencies to solve the need of interview rooms. Contact us for more information.
  • Currently our video systems and software do not integrate with CAD/RMS systems.
  • Yes, the Vantage and the Eyewitness HD can work well together.
  • Of course, if you have not been contacted by Kustom Signals before, email us at sales@kustomsignals.com to let us know you want to learn more.
  • We would love to discuss a trial and evaluation with you. Contact us at sales@kustomsignals.com or reach out to your local contact.

What Our Clients Are Saying

KUSTOM SIGNALS INC is part of MPD, Inc., headquartered in Owensboro, Kentucky. MPD, Inc. consisting of six wholly-owned subsidiaries, which includes MPD Components, Inc., MPH Industries, Inc., Lion Laboratories Limited, CMI, Inc., MPD (Singapore) PTE LTD, and Kustom Signals, Inc. MPD, Inc. employs over 320 employees worldwide, all committed to producing the highest quality products for their customers. Visit: www.mpdinc.com

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